Privacy Policy

JALLOH SPIRITUAL TRAVEL LIMITED

JALLOH SPIRITUAL TRAVEL LIMITED (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our customers, website visitors, and business contacts. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws (including the Data Protection Act 2018). By accessing or using our website (www.jallohspiritualtravel.co.uk) or engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

We may collect the following personal information when you interact with our website, enquire about our services, book a trip, or contact us:

Identifying information: Full name, date of birth, passport number, national ID number, and nationality (required for travel bookings, visa applications, and identification).
Contact information: Email address, phone number, postal address, and emergency contact details.
Travel information: Travel dates, destination preferences, accommodation requirements, dietary restrictions, medical conditions (if disclosed), and travel party details (number of travelers, relationships).
Payment information: Credit/debit card details, bank account information, and payment history (processed securely through third-party payment providers).
Booking information: Details of tours, tickets, accommodation, and other services booked, including booking references and confirmation details.
Other information: Any additional information you provide to us voluntarily (e.g., feedback, preferences, or special requests).

Non-Personal Information

We may also collect non-personal, anonymous information about your use of our website, including:

IP address, browser type, and operating system.
Pages visited, time spent on the website, and navigation patterns.
Referral source (how you found our website).
Search queries used to find our website.

This information is collected through cookies and similar tracking technologies (see our Cookie Policy for more details) and is used to improve our website and user experience.

2. How We Use Your Information

We use your personal information for the following legitimate purposes, in accordance with GDPR and UK data protection laws:

Process and fulfill your travel bookings: Including reserving tours, tickets, accommodation, and transportation; preparing travel documents (e.g., itineraries, booking confirmations); and coordinating with third-party service providers (airlines, hotels, guides).
Provide travel-related services: Including visa assistance, travel insurance, airport transfers, and on-trip support (e.g., 24/7 local support, emergency assistance).
Communicate with you: Sending booking confirmations, itinerary updates, travel alerts (e.g., destination safety advice, flight changes), invoices, and payment reminders.
Respond to your inquiries, requests, and complaints, and provide customer support.
Comply with legal and regulatory obligations: Including border control requirements, data retention laws, and anti-fraud regulations.
Improve our services and website: Analyzing user behavior, feedback, and booking trends to enhance our tour packages, website functionality, and customer experience.
Market our services to you (only with your explicit consent): Sending newsletters, special offers, and updates about our tours and services that may be of interest to you.

We will not use your personal information for any purpose not outlined in this policy without your prior consent. If you opt-in to receive marketing communications, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

3. Disclosure of Your Information

We may disclose your personal information to the following third parties, only as necessary to fulfill the purposes outlined in this policy and in compliance with legal requirements:

Travel service providers: Airlines, hotels, resorts, tour guides, transportation companies, and attraction operators (to fulfill your booking and provide the services you requested).
Visa and immigration authorities: When assisting with visa applications or complying with border control requirements.
Payment processors: Third-party payment providers (e.g., PayPal, Stripe) to process payments securely (we do not store full credit card details).
Travel insurance providers: To arrange travel insurance on your behalf (if requested).
Service providers: IT service providers, data storage providers, and customer support platforms (under strict confidentiality agreements).
Legal and regulatory authorities: When required by law, court order, or to comply with our regulatory obligations (e.g., anti-fraud, anti-money laundering).
Other third parties: With your explicit consent, we may disclose your information to other parties (e.g., travel companions, family members) as requested by you.

We will never sell, rent, or share your personal information with third parties for their own marketing purposes without your consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure SSL encryption for data transmitted through our website and electronic communications.
Restricted access to personal data within our organization (only authorized personnel have access to your information).
Regular security audits and updates to our systems and processes.
Secure storage of data in compliance with GDPR requirements, including encryption and secure backup procedures.
Training for our team on data protection best practices and confidentiality obligations.
Use of trusted third-party service providers with robust security measures.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to minimize risks and ensure your information is protected.

5. Your Data Protection Rights

Under GDPR and UK data protection laws, you have the following rights regarding your personal information:

The right to access: Request a copy of the personal data we hold about you.
The right to rectification: Request correction of inaccurate or incomplete personal data.
The right to erasure (“right to be forgotten”): Request deletion of your personal data, subject to legal obligations (e.g., retaining booking records for tax purposes).
The right to restriction of processing: Request that we limit the processing of your data.
The right to data portability: Request transfer of your data to another service provider, where technically feasible.
The right to object: Object to the processing of your data for certain purposes (e.g., marketing, non-essential communications).
The right to withdraw consent: Withdraw any consent you have given us for the processing of your data (without affecting the lawfulness of processing based on consent before withdrawal).

To exercise any of these rights, please contact us at Mamudu1969Jalloh@gmail.com with your request. We will respond to your request within 30 days and will not charge you for exercising your rights (unless your request is excessive or unfounded).

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For travel bookings, we will retain your information for at least 6 years from the end of the relevant travel period (in compliance with UK tax and accounting regulations). After this period, your data will be securely deleted or anonymized.

For marketing purposes, we will retain your information until you unsubscribe or request deletion.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our business practices. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly. Your continued use of our website or services after any updates constitutes acceptance of the revised policy.